Welcome to Jannat Academy, these are the terms and conditions of Jannat Academy. The following Terms of Service apply when you become a client or a student. Please read the following terms carefully.
Time is the Most Important Thing We Own. So, students and teachers must be online on time. No delays are accepted from both student and teacher sides. (except for emergencies).
Students should ensure that their outfit is modest and suitable for the Holy Quran classes.
(important)
If a student finds they can’t attend a class for any reason, they must text the teacher via Zoom chat at least 5 hours before the class starts and ensure that the class is rearranged to another suitable day (only THREE classes per month for any study plan).
If a student misses a class without emailing the teacher (via Zoom chat) at least 5 hours before the class starts, no makeup will be arranged except if there is a sudden illness or death in the family.
*Do not text the support team if you want to cancel classes (for less than week).
If a student misses a class without emailing the teacher (via Zoom) at least 5 hours before the class starts, no makeup will be arranged except if there is a sudden illness or death in the family.
If a student plans to take a holiday, they must email the teacher and the Quality team via quality@jannat-alarabia.com or text the Live Chat icon.
In rare circumstances, a teacher might miss a class (e.g., due to an electric outage, a medical emergency), in such cases, if a teacher is late for the class, the student should email the teacher via Zoom and inform her/him that they are online. The teacher will make up for any missed time or class.
If the teacher is often late or misses classes, kindly email quality@jannat-alarabia.com or text the Live Chat icon as soon as possible.
The number of classes/hours has been agreed when any student joins the academy. If you wish to increase/reduce the number of classes, please email quality@jannat-alarabia.com or text the Live Chat icon.
Please note that if your first payment has been done on any day during the month (except the first day) you will do the rest of classes during this month. And from next month and every month you will do only the number of classes required according to your suitable study plan.
Please note that the teacher will inform you of the cancellation of any extra classes which will be more than the number of classes required into your suitable study plan.
Example: If it has been agreed that you will do 4 classes per month on Saturdays, sometimes it happens that there are 5 Saturdays in one month. In that case, the 5th class will be cancelled. Your payment is done according to an hourly rate, therefore the extra classes have not been paid for.
A: For Manual Monthly Subscription: Yes, you can increase or decrease your study plan classes but you must inform quality@jannat-alarabia.com by email or text the Live Chat icon two days earlier at the end of the current month and before the next month starts, otherwise your current scheduled package of the month will be canceled without refunding.
A: For Automatic Monthly Subscription: Yes, you can increase or decrease your study plan classes but you must inform quality@jannat-alarabia.com by email or text the Live Chat icon two days earlier before the day of Registration, otherwise your current scheduled package of the month will be canceled without refunding.
Also, the student can add extra hours to the current study plan at any time. Regular study hour rate = $8.5
The quality of learning is monitored closely through various procedures such as measuring attendance discipline, regular teacher training, student & teacher feedback and quarterly progress reports.
QUARTERLY REPORTS (FOR CHILDREN UNDER 16)
Parents will receive a quarterly report at the end of each 3-month period. This will provide the opportunity for parents to review the progress of their children.
Quarterly progress reports (Jan,Apr,Jul,Oct)
*please, sign in to Outlook with your own Academy account for receiving the important notifications of student’s delays, Quarterly progress reports and other important updates of the teacher.
Teachers write down all Classes times + Classes Summary Report once they finish each class. Students & parents will receive a quarterly progress reports each three months. This will provide the opportunity for parents to review the progress of their children.
Our Quality department will email you after a few lessons to ask for your feedback. Please let them know if you have any concerns, enquiries or complaints. Your feedback helps us to improve our service. We highly appreciate it.
Firdaws Academy keeps the privacy of both student and teacher. All personal information is considered as secret information that no one has the right to know, copy nor use it in any way. Emails offered by the academy to teachers and students are the formal and only correspondences channel.
the subscription must be done after a successful trial lesson and before the next lesson starts.
For Automatic Monthly Subscription: Your Monthly Subscription is automatically renewed (on the day of Registration) each month until you or the academy cancel it.
*If you have any remaining classes from the previous month: Please don’t cancel the automatic subscription for that reason as it will cause a problem with the dates. And instead of that; 1- please ask the academy for a refund for these remaining classes 2- or ask the teacher in order to make up these remaining classes for you on other suitable times.New monthly payments and invoices must be made on time on the day of registration every month. Otherwise, the classes will be suspended until the payment is received.
You will receive an invoice (report) via email or PayPal every four weeks that covers the following four weeks. We ask you to promptly submit payments as our commitments to our teachers depends on timely payments.
*If you have any remaining classes from the previous month: Please don’t delay paying the new invoice as it will cause a problem with the dates and sheets. And instead of that; 1- please ask the academy for a refund for these remaining classes 2- or ask the teacher in order to make up these remaining classes for you on other suitable times.if you aren’t satisfied! or if you wish to stop your classes at any time during the month, we will refund you 100% of the classes that have not been given. But you must email quality@jannat-alarabia.com or text the Live Chat icon Two days earlier than the date of stopping.
If the number of study hours has not been completed in a certain month you must arrange these missed classes ASAP with your teacher to make them up on other suitable days for both of you.
The Messenger of Allah (sal Allahu alaihi wa sallam) said, ‘Allah has given you something better than them
Accordingly, we have two main public holidays which are Eid Adha holiday that lasts for 5 days and Eid Fitr holiday that lasts for 3 days. (Please note that your classes during these break will be as a gift for your teacher and will not be made up).
Not allowed to study with your teacher out of the Academy. (Only in the Academy)
If the student decides to leave the Academy for any reason, we kindly request that they email quality@jannat-alarabia.com or text the Live Chat icon. Two days earlier than the date of leaving and mention the reason behind that.